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Enterprise knowledge assistant
A secure retrieval system that helps teams find precise answers across internal technical knowledge.
The challenge
Important operational knowledge lived across wikis and documents, slowing incident response and onboarding.
The approach
We built a retrieval-augmented assistant with source citations, evaluation pipelines, and permission-aware access.
Architecture
- 1Content pipeline chunks and enriches source documents
- 2Vector search retrieves permission-scoped context
- 3LLM orchestration produces grounded responses
- 4Evaluation suite tracks relevance and correctness
Lessons learned
Retrieval evaluation and permission checks need to be first-class product capabilities. Model quality cannot compensate for weak evidence or unsafe access control.
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